taka vet Privacy Policy

This privacy policy applies to the taka vet platform's website, mobile application, and all related services. When you open an account on taka vet, use our services, or contact us, you accept the terms of this policy.

Reading our Terms and Conditions alongside this privacy policy will give you a complete understanding of the overall rules of use. We are committed to protecting Bangladeshi users and always work to ensure the privacy of their personal information.

In this policy, "we", "our", or "taka vet" refers to the organisation operating the platform. "You" or "user" refers to anyone who uses our services.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID information (for identity verification)
• Residential information

2.2 Financial Transaction Information

During deposits and withdrawals, we store transaction-related information such as payment method (bKash, Nagad, Rocket, Upay), transaction amount, and transaction time. We do not store full bank account numbers or PINs.

2.3 Technical and Device Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Operating system and browser type
• Session duration and browsing activity
• Cookies and local storage data

2.4 Gaming Activity Information

Your gaming history, betting patterns, win/loss records, and bonus usage information are stored in our system. This information is used to manage your account and improve our services.

Collected information is used for the following purposes:

3.1 Account Management

Your information is needed to keep your account active, verify your identity, process transactions, and ensure login security.

3.2 Service Improvement

By analysing your usage patterns, we make the platform's services, game sections, and payment methods more convenient and effective.

3.3 Security and Fraud Prevention

We use information to ensure account security, identify suspicious activity, and prevent any fraudulent conduct.

3.4 Customer Support

When you seek assistance via live chat or email, information is used to resolve issues and keep a record of previous conversations.

3.5 Notifications and Communication

Your mobile number and email may be used to send relevant offers, account-related updates, and security messages. You may request to stop promotional notifications at any time.

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a set period to meet legal and regulatory obligations.

Financial transaction records are retained for long-term audit purposes. Once an account is fully closed and retention obligations have ended, we securely delete the information.

taka vet does not sell or transfer your personal information to any third party for commercial purposes. However, information may be disclosed on a limited basis in the following circumstances:

• Service Providers: Selected partner organisations for payment processing (bKash, Nagad, Rocket, Upay), technical support, and fraud prevention services.
• Game Providers: Game studios such as Evolution, Pragmatic Play Live, and PG Soft that supply their software.
• Legal Requirements: To respond to valid requests from appropriate authorities under Bangladeshi law.
• Business Restructuring: In the event of a merger or acquisition, where users will be notified in advance.

Any third party is given only the information necessary for the specific purpose, and they are contractually bound to uphold our privacy standards.

Our website and app use cookies and similar technologies. Cookies are small text files stored on your device that improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login status, verifying security tokens, and keeping the platform's core functions running. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences such as language, session settings, and so on.

6.3 Analytics Cookies

Anonymous data is collected to understand site usage statistics, which helps us improve our services.

Most browsers have options to control cookies. However, disabling essential cookies may mean some services cannot be used.

The taka vet platform may include third-party games and services. These third parties have their own privacy policies and our control over their data collection and use is limited.

We recommend reading the privacy statements of game providers before using their services. taka vet is not responsible for the privacy practices of these third parties.

To protect your information, taka vet adopts industry-standard technical and organisational measures:

• SSL Encryption: All data transmission is secured through SSL technology.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorised staff can access your information.
• Regular Security Reviews: Regular security checks are conducted to identify system vulnerabilities.
• OTP Verification: OTP is used as an additional security layer for logins and transactions.

However, no organisation can guarantee complete security over the internet. If you notice any suspicious activity, contact us immediately.

As a taka vet user, you have the following rights:

9.1 Right to Access Information

You may request to know what information we hold about you.

9.2 Right to Correct Information

If your account contains incorrect or outdated information, you have the option to request a correction.

9.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted, though legal and financial records may be exceptions due to regulatory obligations.

9.4 Right to Object to Data Processing

You have the option to object to promotional communications or specific data processing.

9.5 Responsible Gaming

Read our responsible gaming guidelines for help managing your gaming experience. Any request to view or correct your own information can be sent to the customer support team.

All taka vet services are for persons aged 21 or above only. We do not intentionally collect any information from minors.

Age is verified at the time of account registration. If it comes to our attention that a minor is using our platform, the relevant account will be closed immediately and any collected information will be securely deleted.

taka vet may update this privacy policy from time to time. Before changes take effect, we will publish a notice on the website and inform registered users via email or mobile message.

If you continue using the service after a change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding your information rights in relation to this privacy policy, contact us through the following:

• Live Chat: 24/7 direct chat available from any page on the site
• Email: [email protected]

Our customer support team provides assistance in both Bengali and English. For general questions, you can visit our FAQ section — detailed answers to frequently asked questions are available there.